Support
Email-first, documentation-first support. We aim to respond quickly with clear written answers.
Support model
Written support that’s easy to track
ClearSIM is designed to be self-serve. When you need help, we handle support by email so everything is documented and traceable.
Contact support
Email: support@clearsim.co.uk
If you use a different support inbox, update this address.
What we can help with
- SIM activation and onboarding guidance
- Number porting support (where applicable)
- Order status and delivery queries
- Plan, usage and billing questions
We keep support email-first so everything is documented and easy to track.
Response times (targets)
- Initial response: within 1 business day
- Quote/order questions: typically same day
- Complex requests: we’ll confirm next steps by email
Common topics
Delivery
Shipping timelines, tracking, and delivery address updates.
Porting
Moving existing numbers (where supported) and required details.
Billing
Invoices, VAT, and payment queries.
Complaints
If you need to raise a complaint, we have a documented process to keep everything clear and auditable.