Complaints
We aim to resolve issues quickly and fairly. This process is email-first to keep everything documented.
Step 1 — Contact us
Email complaints@clearsim.co.uk with a description of the issue and any relevant details (order reference, dates, screenshots).
Step 2 — Acknowledgement
We’ll acknowledge receipt and confirm the next steps.
Step 3 — Investigation
We’ll investigate and respond with a proposed resolution. Where we need more time, we’ll keep you updated.
Record keeping
Complaints are tracked so we can improve service and prevent recurrence.